A Chatbot is nothing but a computer program that stimulates and processes written or spoken human conversation. This, in turn, allows humans to communicate and interact with digital devices in a similar manner as they interact with a real person. Chatbots are software applications like rudimentary programs that answer human queries like a live agent. The interaction between chatbots and humans is usually an online chat conducted via text or text-to-speech. The chatbot software helps automate customer conversations and communicate with them via messaging platforms.
What is a Chatbot?
About the Author: Shipra
Shipra Garg is a tech-focused content strategist and copywriter specializing in Web3, blockchain, and artificial intelligence. She has worked with startups and enterprise teams to craft high-conversion content that bridges deep tech with business impact. Her work translates complex innovations into clear, credible, and engaging narratives that drive growth and build trust in emerging tech markets.