A Chatbot is nothing but a computer program that stimulates and processes written or spoken human conversation. This, in turn, allows humans to communicate and interact with digital devices in a similar manner as they interact with a real person. Chatbots are software applications like rudimentary programs that answer human queries like a live agent. The interaction between chatbots and humans is usually an online chat conducted via text or text-to-speech. The chatbot software helps automate customer conversations and communicate with them via messaging platforms.
About the Author: Gokul Dass
Sonal Mehta is a Content Lead at Solulab, USA based leading Blockchain Technology, mobile apps and software development agency, started by Ex vice president of Goldman Sachs, USA and Ex iOS lead engineer of Citrix. Solulab help build startups - we are a no-sweat technical partner for early stage entrepreneurs to launch ideas from scratch and for later stage startups to build more quickly and affordably.