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Cappella2023-02-15T19:18:53+05:30

Simplify the traditional approach of data storage with fast and secure cloud storage. Create powerful customer management solutions with optimized data for complete accuracy in all operations related to customer community experience enhancement.

Business Overview

Our client wanted to create an enterprise-level data storage management system that Salesforce can handle.
Build strategic Salesforce-based CRM to optimize business resources and get successful lead conversions.
Integrate cloud storage systems to provide Salesforce cloud services according to the business need.

The Challenge

Creating a one-stop place where all users can leave suggestions, feedback, reviews and even ask questions about products/services.
Developing a platform that supports and increases the brand loyalty of the product/service provided according to the set requirements.
Finding prospective solutions to reduce the slow response time taken to respond to every customer inquiry.

Our Approach

Ensured to get a comprehensive understanding of our client’s needs and their accurate expectation in a Salesforce Solution.

USP of our Project

Rules Assignment

Creating a specified customer community with customized rules to search, sort, pick and display necessary data.

Review Section

Developing a one-stop place where customers can conveniently ask questions and post product suggestions .

Chatter Answers

Enabled customers to connect and talk with each other and share ideas that improve the customer community.

Internal Support

24/7 availability of Salesforce support team who can answer the questions posted when necessary.

Resource Allocation

Monitor status of the review section to automatically answer them with optimal resources smartly.

APEX Triggering

We made sure that medical practitioners can make and attend call requests from website instantly with the help of Salesforce automation

Project Highlights

Save manual work by using the data loader features automatically load, mine and access data.
We have conducted successful data training and Salesforce training of the system simultaneously.
Provided a complete usage guide that anyone can use to achieve set Salesforce results and expectations.

Results – A journey from Ideas to Success

Produced expected results with data accuracy and reliability through APEX triggers.

Increased data accuracy with performance compliance and saved hundreds of hours from manual data segregation.

Technologies we used

Java

Java

Force.com

Force.com

Einstein

Einstein

Salesforce Lightning

Salesforce Lightning

Client Testimonial

“With the help of Cappella, we are now able to capture the customer community quickly, and we efficiently reduced the response time. SoluLab exceeded our expectations.”

Miriam Marossi
Co-founder, Data Accuracy, São Paulo, Brazil

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