The Business Challenge
Banks receive a steady stream of RBI circulars, and every one must be interpreted, implemented, tested and proven. The link between a regulatory paragraph and the system change that satisfies it usually lives in emails, spreadsheets and tickets.
- ✕Interpretations of circulars sit in documents and email threads, with no clear owner or approval record.
- ✕It is hard to see which products, controls, procedures and systems a single rule actually touches.
- ✕Engineering tickets lose the connection to the source paragraph, so a wrong implementation can ship unnoticed.
- ✕When an implementation was wrong, past customers may have been affected, and assessing them is slow and manual.
- ✕Procedure updates and staff acknowledgements are tracked by hand.
- ✕When an inspector asks why a release was approved, evidence has to be assembled from many systems.
